Frequently Asked Questions about 12 & 29 Strawberry Hill

12 & 29 strawberry hill, tolroy manor, hayle

3 BEDROOM HOLIDAY HOMES in west cornwall


St Michaels Mount Causeway
The Causeway across to St Michael's Mount

 

Frequently Asked Questions

Q: Are there any extra charges for Site Facilities and Electricity?
A: No - the price includes Full Membership to ALL Guests and currently we do not charge for electricity.  There are no membership cards issued.


Q: What deposit is required?
A: A Deposit of £50.00 is required to confirm your reservation and will be deducted from the full cost of your holiday.  The balance is due 56 days before the start of your holiday unless you have made your booking via ebay or a booking website - the balance will be due approximately 28 days after confirming booking from these sites.  We accept payment direct into our bank account or by paypal.


Q: Are Group Bookings accepted?
A: The site will only accept Couples or Family Groups - no hen/stag parties.  This site very much caters for families young and old.


Q: Are Dogs welcome? - SORRY BUT WE ARE NOT ACCEPTING BOOKINGS FOR DOGS AT PRESENT DUE TO OWNERS NOT MEETING CONDITIONS OF DOGS NOT BEING LEFT IN PROPERTY ALONE.  THIS IS A SAFETY ISSUE AND WE ARE DOG OWNERS OURSELVES.

Previous Answer
A: Yes - well behaved dogs are welcome to stay at 12 Strawberry Hill.  We charge £40.00 per pet per week.  There are however conditions that must be adhered to or we will no longer be able to accept pets - from experience some dog owners have not been responsible and therefore we may cancel pet bookings in the future.  Dogs must be under strict control at all times whilst inside or outside the property - children play outside the property and some may not be keen on dogs.  Any fouling must be cleared up without delay.  The owner must bring the Dog's bed or basket or their own blankets for sleeping on - Dogs are not allowed on the beds or sofa.  Dogs must not be left alone in the property at any time.  If we have any reason to believe these conditions are not being met your holiday will be cut short without compensation.

Some beaches in this area of Cornwall do not allow dogs on them during certain months click here for dog friendly beaches.


Q: What do we need to bring with us?
A: We DO NOT provide Bed Linen or Towels.  We request that you bring your own sheets, pillowcases, duvet covers and towels.  Bed Linen must ALWAYS be used.  Duvets, pillows and spare blankets are stored at the properties.  One Double Bed with KINGSIZE quilt, Four 2ft 6 Single Beds with SINGLE quilts. 

The properties have Freeview TV, DVD BluRay Player, Bluetooth Sound Bar, Iron and Ironing Board, Vacuum Cleaner, Microwave, Fridge with small Freeze Box, there are also a selection of DVD's available.  We do not supply any Baby Equipment - NO Cot or Highchair available.


Q:What time can we check in?
A: Our guests can gain entry to their holiday home at 3:00pm - this is an hour earlier than John Fowler guests who have booked direct (they also do not know which accommodation they are booked into!)  There is no queuing for keys so you can start immediately on the unpacking then start enjoying your holiday.


Q: What time do we have to check out?
A: Please could you ensure you vacate 12 & 29 Strawberry Hill by 11:00am on your day of departure, leaving it in a clean and tidy state.  Please ensure that all rubbish and your personal belongings are removed as we can not guarantee being able to send anything on to you.


Q: Do we need holiday insurance?
A: If unfortunately you need to cancel your holiday please could you put this in writing either by email or post.  If you cancel more than 56 days before your arrival date we will refund all that you have paid us, except your deposit, which is non-returnable.  If you cancel 56 days or less before your arrival the full amount will be retained, unless we re-let the property.  In this case we will make a refund at our discretion.  We therefore have recommended in the past that UK Holiday Insurance is taken out (an internet search will find companies that do this) - it is not expensive and should cover you for illness, death, redundancy, jury service, etc for you and the members of your party.

We cannot be held responsible for any personal injury, or damage to your property whilst on holiday.  We hold buildings and contents insurance for our own belongings but holiday guests personal property is NOT covered.

We unfortunately can not guarantee availability of all amenities during your stay as this may be due to circumstances beyond our control.  Tolroy Manor is open from March to October.


Q: Are the Properties Wheelchair Friendly?
A: Number 12 is accessed via a couple of steps up onto a terrace/patio and all the bedrooms are upstairs.  Number 29 is down a number of steps onto a patio and again all bedrooms are upstairs.  The bathroom in both houses is downstairs but the sofa is not to be used as an extra bed.  We would therefore not recommend 12 or 29 Strawberry Hill if you have difficulty with steps and other holiday accommodation with better access may fulfil your needs.


Q: What else do we need to know?
A: If there is anything else that you need to know please email us and we will do our best to answer your question as soon as possible.  Email tolroy@btinternet.com